Unfortunately the transfer of goods isn't always as seamless as we would like it to be, email communication is often necessary to keep good relations with your customers and it can be one of the most time consuming things for your business. Fortunately many of the issues that come up are common and you can set up templates for recurring issues.
As usual you can use the use the edit , add , &, delete buttons to navigate the templates. Common issues that occur are cancelled orders, out of stock orders, address verifications, etc. below will list an example of a common template
Dear {{customer_name}}:
Thank you for your order, {{purchase_order}}. As soon as we receive your permission to add an estimated $ USD to your order for the US Postal Service postage to send your package, we will continue processing your order. (*Note: Cost is only for what USPS charges on postage- we do not add any additional shipping or handling fees for postage).
Your order will be on hold about a week. If after that time we have not heard back from you, your order will be canceled.
Thank you
You will notice the odd characters {{customer_name}} & {{purchase_order}}. These are special variables that have been created so you can plugin unique identifying information for your customers. This way you wont have to customize each email that is sent out for each customer. In the upper right hand corner of the add/edit template page you will find a blue icon like the one shown here. Click here to open the drop down menu.
Here you can find the value you wish to use on the right side, on the left side you will just copy and paste the code you will insert in the document.